FAQ

1.Do I have to pay for EU import tax?

• No, you don’t! We take care of the import tax for the following EU countries:

  • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

  This means you won’t have to worry about additional customs fees when ordering from these countries.

2. Can I change the order address?

• Yes, you can change the order address within 24 hours of placing your order. Please email us at hi@vintstep.com with your order details and the updated address. We will confirm the change once it has been updated.

3. How long does it take for my order to ship?

• Orders typically take 5-8 business days to ship.

  The production time depends on the quantity of products ordered:

  • Larger order quantities may require additional time, but production will not exceed an additional 3 business days on average.

  Once production is complete, your order will be shipped immediately.

4. Is the ink used in your products safe?

• Yes, we use environmentally friendly ink to print all our products. The inks have been rigorously tested for safety and are non-toxic, ensuring they cause no harm to the human body.

5.What if I notice an odor?

• A slight odor may be present due to the printing process, but this is completely normal and temporary. Simply place the product in a well-ventilated area, and the odor will dissipate over time.

6.What should I do if my order is damaged?

• If your product is damaged upon delivery, it is considered a quality issue. Please contact our customer service team with your order number, and we will promptly resend your order or issue a refund.

  However, if the product is damaged after use, it will be considered man-made damage. In such cases, we cannot provide a replacement or refund.

  For assistance, please email our customer service team at hi@vintstep.com

7.What should I do if there are stains on the product?

• Our products are manually inspected before shipping to ensure they are stain-free.

  If you notice stains on your product:

  • Try gently wiping the stains with alcohol or a clean rag.
  • If the stains cannot be removed, please contact our customer service team with your order details to request a replacement or refund.

  For assistance, email us at hi@vintstep.com

8.What if my order was shipped in the wrong size?

• We provide a detailed size chart to help you choose the correct size.
  • If you ordered a size (e.g., size 41) but received a different size (e.g., size 42), please contact our customer service team with your order number, and we will resend the correct size or issue a refund.
  • However, if you ordered a size based on your usual fit without checking our size chart and it doesn’t fit, it is your responsibility to ensure the correct size by referring to the measurements we provide.

  For assistance, email our customer service at hi@vintstep.com

9.Is my payment secure?

• Your privacy and security are our top priorities.

  We accept payments via credit cards, ApplePay powered by Stripe and PayPal, both of which are highly secure and encrypted systems. These platforms ensure your payment information is protected and provide accountability for both customers and merchants.

  Shop with confidence knowing your transactions are safe and secure.