Vintstep Shoes and Casual Hoodie Blankets Shipping Policy
Effective Date: September 20, 2024
At Vintstep, we strive to deliver the best shopping experience by offering clear and flexible shipping policies. Below is the updated shipping policy specifically for Shoes and Casual Hoodie Blankets, including production times, delivery times, and shipping costs.
1. Production Time
All Shoes and Casual Hoodie Blankets are made to order to ensure quality and sustainability. Production time is 5-8 business days and does not include shipping time.
2. Shipping Time
Shipping times vary depending on the destination:
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All Countries: 12-18 business days
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Remote Areas: 14-29 business days
3. Shipping Costs
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United States, European Union (EU), and United Kingdom:
Free shipping is available on all orders, regardless of the order value.
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Canada, Australia, and New Zealand:
Free shipping is available for orders over $100. For orders under $100, a standard shipping fee will applies.
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United States Remote Areas (including Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam):
Free shipping is available for orders over $200. For orders below $200, a standard shipping fee of will applies.
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Mexico, Asia, and Middle East (including countries like Japan, Saudi Arabia, and the United Arab Emirates):
Free shipping is available for orders over $100. For orders under $100, a standard shipping fee will applies.
Important Notes:
- Shipping fees vary by region and are calculated at checkout for orders that do not qualify for free shipping.
- Free shipping does not include customs fees, duties, or taxes that may be applicable in certain countries.
4. Total Delivery Time
The total delivery time includes both production and shipping.
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Production Time: 5-8 business days
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Shipping Time: 12-18 business days (14-29 business days for remote areas)
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Estimated Total Delivery Time: 17-26 business days
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Tracking details will be sent within 7-15 business days after your order is placed.
6. Import Taxes and Duties
This is an international shipping service, and import taxes, customs fees, or duties may apply depending on the destination country.
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Customers are responsible for covering any import taxes or fees.
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Important: If customers choose not to pay the required import taxes or duties and the package is returned to us, no refund will be provided. Please ensure you are prepared to cover any applicable fees to receive your order smoothly.
7. Order Cancellations
Orders can be canceled within 24 hours of purchase. After this period, once the product has entered production, cancellations are no longer accepted.
To cancel your order within the 24-hour window, please send us an email at hi@vintstep.com or WhatsApp us at +971 58 292 8800 with your order details. Our team will assist you promptly.
8. Failure to Pick Up or Incorrect Address
If a package is returned to us due to:
- An incorrect address provided by the customer,
- Unclaimed status at the post office, or
- Any other reason not caused by the carrier,
We regret that no refund will be provided.
If the customer wishes to have the item reshipped, a standard shipping fee of $18.89 per item will apply.
Please ensure that your shipping address is accurate and that you collect your package on time to avoid any issues.
9. Sustainability Commitment
Your product is made especially for you as soon as you place an order. This approach helps us reduce overproduction and minimize waste. We appreciate your thoughtful purchasing decisions, which contribute to more sustainable practices.
10. Customer Support
If you have any questions or need further assistance, please contact our customer support team:
Thank you for choosing Vintstep. We are committed to delivering high-quality products and ensuring a great shopping experience!